This platform gives you a 1-5 rating and a 0-10 NPS scale as built-in question types, plus a slider for a continuous range and a matrix question for rating several items on the same scale at once. Here's when to reach for each.
The default choice for general satisfaction questions. Five points is enough range to spot a neutral middle without overwhelming respondents with choices - use it for "how satisfied were you with X."
Reserve the 0-10 scale specifically for likelihood-to-recommend questions, where it lets you calculate an NPS score. Using a 0-10 scale for general satisfaction just adds unnecessary choice without adding insight.
Good for genuinely continuous concepts - "how many hours per week" or "what percentage of your time" - where forcing an answer into 5 discrete buckets would lose real information.
Use when you're rating several distinct items (features, service aspects, product attributes) against the identical scale - it keeps the survey compact and makes the results directly comparable across items, but it does ask more of the respondent per screen, so keep the row count to 5-7 at most.
More scale points isn't automatically more precise - past about 7 points, most respondents can't reliably distinguish between adjacent options, so the extra granularity is often just noise.